Privacy Policy

1. Data Controller

Responsible: BTSCOMET S.L.
Tax Reference: B10637197
Address: C/ de las vacas, 6 Oficina 12, Valdemoro, Madrid
Email: [email protected]
Phone: +34 91 166 49 74
Opening Hours: Lunes a Viernes 09:30 - 18:30

BTSCOMET S.L. (hereinafter "Intellico", "we" or "the Company") is the controller of personal data processing that you provide through our website and services.

2. Legal Basis for Data Processing

The processing of your personal data is based on:

• Explicit consent: When you voluntarily provide your data through forms, subscriptions or requests
• Contract performance: To provide the consultancy services you have requested
• Legitimate interest: To improve our services and business communications
• Legal compliance: To comply with UK legal and tax obligations

3. Information We Collect

We collect the following types of personal data:

• Identification Data: Name, surname, email, phone number, company and position
• Contact Data: Postal address, phone, email
• Professional Data: Information about your company, sector, size, consultancy needs
• Navigation Data: IP address, browser type, pages visited, duration of visit
• Communication Data: Content of messages, emails and requests

4. Purposes of Processing

We use your personal data for:

• To provide the requested consultancy services
• To establish contact and professional communication
• To send information about services, offers and news (with prior consent)
• To improve the quality and personalisation of our services
• To comply with legal and tax obligations
• To analyse and improve the website and user experience
• Invoicing and payment management
• Fraud prevention and security

5. Data Recipients

Your personal data may be shared with:

• Internal Staff: Our consultants, administrative and technical staff necessary for service provision
• Service Providers: Hosting platforms, email marketing, CRM and analytics tools
• Legal Authorities: If required by law or to protect legal rights
• Legal Advisors: To comply with legal and tax obligations

International Transfers: Some providers may process data outside the UK. In such cases, we ensure compliance with international data protection regulations.

6. Data Retention Period

We will retain your personal data for:

• Contract Data: During the contract term plus the period established by tax law (6 years)
• Marketing Data: Until you revoke your consent
• Navigation Data: Maximum 13 months
• Request Data: For 1 year from last communication

After the retention period, we will proceed to securely delete your data or anonymise it.

7. User Rights under GDPR

In accordance with GDPR, you have the right to:

• Right of Access: Access a copy of the data we process about you
• Right of Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your data under certain circumstances
• Right to Restrict: Restrict the processing of your data
• Right to Portability: Receive your data in structured format and transfer to another controller
• Right to Object: Object to the processing of your data for direct marketing
• Rights regarding automated decisions: Protection against automated decisions

8. How to Exercise Your Rights

To exercise any of the above rights, you can contact us:

By email: [email protected]
By post: C/ de las vacas, 6 Oficina 12, Valdemoro, Madrid
By phone: +44 [number]

You must include:

• Copy of your ID/Passport
• Clear description of your request
• Address and email for contact

We will respond within a maximum of 30 days in accordance with the law.

9. Data Security

Intellico implements technical and organisational measures to protect your personal data against unauthorised access, alteration, loss or destruction:

• SSL/TLS encryption during data transmission
• Encrypted passwords and multi-factor authentication
• Firewall-protected servers
• Restricted access to authorised personnel only
• Regular security audits
• Privacy policies in data processing

10. Cookies and Tracking Technologies

We use cookies to improve your experience. For more information, please see our Cookie Policy. You can configure your browser to refuse cookies, although this may affect website functionality.

11. Changes to This Policy

Intellico may update this Privacy Policy at any time. Changes will take effect immediately after publication. We recommend consulting this policy regularly.

12. Data Protection Officer Contact

If you have questions about data processing or wish to exercise your rights:

Email: [email protected]
Phone: +34 91 166 49 74
Opening Hours: Lunes a Viernes 09:30 - 18:30
Address: C/ de las vacas, 6 Oficina 12, Valdemoro, Madrid

13. Complaints to Authorities

If you believe your data protection rights have not been respected, you can lodge a complaint with the competent supervisory authority:

UK Information Commissioner's Office (ICO)
Water Lane
Wilmslow, Cheshire, SK9 5AF, UK
+44 303 123 1113
[email protected]
www.ico.org.uk